Removals to Denmark Privacy Policy

This Privacy Policy explains how Removals to Denmark collects, uses, discloses and protects personal data in connection with our removal, storage and related services. It applies to all Removals to Denmark customers in our service area, including prospective, current and former customers who interact with us through our website, by telephone, in writing or in person.

We are committed to processing your personal data lawfully, fairly and transparently, in accordance with the General Data Protection Regulation and applicable data protection laws. This Privacy Policy is intended to give you clear and accessible information about our data practices and your rights.

Data Controller

Removals to Denmark acts as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services or otherwise interact with us.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details, such as your name, postal address, previous and new addresses, country of residence, billing address, and other contact details you provide.

Communication details, such as the information you provide when you contact us for a quote, make an enquiry, request support, or give feedback about our services.

Service-related information, such as details of your move, origin and destination locations, access information for collection and delivery points, inventory lists of items to be moved or stored, dates and times of services, and any special instructions relevant to the performance of our services.

Contract and billing information, such as records of services ordered, pricing, payment status, and limited payment-related information required to process transactions. We do not store full payment card details when payments are processed through secure payment providers.

Technical and usage data, such as basic information about how you use our website. This may include IP address, browser type, device information and general analytics data, where collected in compliance with applicable law and, where required, based on your consent.

Compliance and verification information, where necessary, such as information required to satisfy legal or regulatory obligations, including documentation related to customs, insurance or claims handling.

How We Collect Personal Data

We may collect personal data directly from you when you request a quote, make a booking, sign a contract, communicate with us, or provide information during the provision of our services.

We may also receive personal data from third parties, such as partners, referrers or other service providers involved in your move, where this is necessary for us to perform our services or where you have given consent to such sharing.

In addition, we may collect limited technical data automatically when you visit our website, as described above, using standard technologies.

Lawful Basis for Processing

We rely on one or more of the following lawful bases to process your personal data:

Contractual necessity: We process personal data where it is necessary to prepare a quote, enter into or perform a contract for removal, storage or related services, including arranging and managing logistics, handling payments and communicating with you about your booking.

Legitimate interests: We may process personal data based on our legitimate interests, provided these are not overridden by your rights and freedoms. These interests may include improving our services, managing our relationship with you, handling enquiries and complaints, maintaining security and preventing fraud.

Legal obligation: We may process personal data where this is necessary to comply with legal or regulatory requirements, such as tax, accounting, insurance, customs or reporting obligations.

Consent: In certain cases, we may rely on your explicit consent, for example for specific marketing activities or for optional analytics. Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing that took place before withdrawal.

Purposes of Processing

We use the personal data we collect primarily for the following purposes:

To provide quotes and information about our services that you request.

To enter into, manage and fulfil contracts for removal and storage services, including planning, transport, customs documentation, delivery and after-care.

To manage our customer relationship with you, including responding to enquiries, sending service-related communications and providing support.

To process payments, maintain accounting records and manage billing and invoices.

To improve and develop our services, including monitoring service quality and analysing aggregated usage trends.

To comply with legal, regulatory and insurance requirements, and to handle disputes, claims or legal proceedings.

To send you information about services that may be relevant to you, where permitted by law and subject to your marketing preferences.

Data Processors and Third-Party Recipients

We may engage carefully selected third-party service providers to act as data processors and assist us in delivering our services. These processors may provide services such as transport and logistics, storage facilities, IT hosting, payment processing, customer relationship management, communications and professional advisory services.

When we use data processors, they process personal data only on our documented instructions, are bound by confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your data.

We may also share personal data with other third parties where necessary, for example with customs authorities, insurers, legal or professional advisors, or where we are required to do so by law or to protect our legitimate interests in legal or regulatory proceedings.

If personal data is transferred outside the European Economic Area, we will ensure that adequate safeguards are in place, such as standard contractual clauses or other recognised data transfer mechanisms, in accordance with applicable data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to establish, exercise or defend legal claims.

In general, we keep customer and contract-related data for the duration of the contractual relationship and for a period thereafter as required by tax, accounting or other legal rules. Data that is no longer needed will be securely deleted or anonymised.

The specific retention periods may vary depending on the type of data and the context of processing. We regularly review our retention practices to ensure that personal data is not kept longer than necessary.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption, secure storage systems, staff training and procedures for handling suspected data breaches.

While we take reasonable steps to protect your personal data, no system can be completely secure. If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with our legal obligations.

Your Data Protection Rights

As a data subject, you have a number of rights under the GDPR in relation to your personal data, subject to certain conditions and limitations:

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with information about how we use it.

Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.

Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or assess an objection you have raised.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before the withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the effective date and, where appropriate, provide you with additional notice. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Removals to Denmark customers in our service area and is intended to be read together with any additional terms provided at the time of collecting your data.