Removals to Denmark Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide removal and associated services from the United Kingdom to Denmark. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation we issue to you.

Goods means the personal possessions, furniture, equipment and any other items that you ask us to handle, pack, transport, store or otherwise deal with as part of the services.

Services means removal, packing, loading, transport, unloading, unpacking, storage, and any other related services we agree in writing to provide.

We, us and our mean the removal provider supplying the services.

You and your mean the customer named on the quotation or booking confirmation and any person acting on their behalf.

2. Scope of Services

We provide removal services from addresses in the United Kingdom to delivery addresses in Denmark, together with any additional services we expressly agree to perform. Our services are provided for domestic, household and light commercial moves, unless otherwise agreed in writing.

The exact scope of the services, including collection and delivery addresses, dates, the approximate volume or list of goods, and any special handling requirements, will be set out in the quotation or booking confirmation.

3. Quotations

Our quotations are based on the information provided by you at the time of enquiry. You are responsible for ensuring that all details you provide are complete and accurate, including access conditions, parking availability, number of floors, presence of lifts and any special items requiring extra care or equipment.

Unless stated otherwise, our quotations are exclusive of customs duties, port charges, inspection fees, taxes and additional third party charges that may arise when moving goods from the United Kingdom to Denmark. Any such charges are your responsibility.

Quotations are usually valid for a stated period from the date of issue. After that date we may revise or withdraw the quotation. A quotation does not constitute a binding offer until we confirm your booking in writing.

4. Booking Process

To make a booking, you must formally accept our written quotation and these Terms and Conditions. Acceptance may be by signed document, electronic confirmation or other method we reasonably specify. We are not obliged to accept any booking and may refuse a booking at our discretion.

Your booking is confirmed only when we issue written confirmation of the booking and, where applicable, we have received any required deposit. The confirmation will set out the agreed services, estimated schedule, and any special terms agreed in writing.

You must check the booking confirmation carefully and notify us promptly of any errors or omissions. We cannot be held responsible for issues arising from incorrect or incomplete information provided by you.

5. Your Responsibilities

You agree to:

Provide accurate information about the volume, nature and value of the goods, and any items requiring special handling or installation.

Ensure that you are either the owner of the goods or have full authority from the owner to enter into the Contract.

Arrange suitable parking and access at both collection and delivery addresses, including any necessary permits or permissions.

Ensure the premises are safe and accessible for our team, with all walkways and stairs clear of obstruction.

Be present, or have an authorised representative present, at collection and delivery to supervise, provide instructions and sign relevant documentation.

Comply with all applicable laws and regulations relating to export from the United Kingdom and import into Denmark, including any requirements in respect of prohibited, restricted or controlled goods.

6. Items We Do Not Accept

We will not carry or handle the following items, and you must not include them in the goods:

Explosives, firearms, ammunition, weapons or similar items.

Flammable or hazardous substances, including gases, chemicals, paints, aerosols and fuels.

Illegal items or items whose possession, export or import is prohibited or restricted.

Cash, securities, precious metals, jewellery, watches, valuable collections or irreplaceable items of exceptional value.

Perishable goods, plants, animals or other living organisms.

If you submit any such items without our knowledge or consent, we may remove, dispose of or hand them to a relevant authority, and you will be responsible for any resulting loss, damage, costs or claims.

7. Packing and Preparation

Unless we have agreed to provide a packing service, you are responsible for packing your goods safely and securely, using appropriate materials suitable for international transport. We will not be liable for damage caused by inadequate or improper packing where we have not carried out the packing.

If we provide packing services, we will use materials and methods appropriate to normal household and commercial moves. We may refuse to pack items we consider unsuitable for transport or in poor condition.

You must ensure that all appliances are properly disconnected, defrosted, drained and prepared for transport, and that all drawers, cupboards and containers are empty, unless we have expressly agreed otherwise in writing.

8. Payments and Charges

Our charges are as set out in the quotation or booking confirmation. Unless specified otherwise, all amounts are payable in pounds sterling. Any additional services requested after booking, or required due to information not disclosed at the time of quotation, will be charged at our standard rates.

We may require a deposit to secure your booking. The amount and due date of any deposit will be stated in the quotation or confirmation. The remaining balance is usually payable before collection or on another date we specify in writing.

If you fail to make any payment when due, we may suspend or cancel the services, retain possession of the goods until payment is received in full, and charge interest on overdue amounts at a reasonable commercial rate.

9. Cancellations and Postponements

You may cancel or postpone your booking by giving us written notice. Any applicable charges will depend on the notice period given before the scheduled collection date.

If you cancel or postpone more than a specified number of working days before the agreed collection date, we will refund any payments made, less any non-refundable costs we have already incurred.

If you cancel or postpone within a shorter notice period, we may retain part or all of your deposit and may charge a reasonable cancellation or postponement fee reflecting our lost bookings and administrative costs.

If we are unable to carry out the services on the agreed date due to reasons outside our reasonable control, including severe weather, road closures, accident, strike, or delays arising from customs or border control, we will seek to rearrange the services at the earliest convenient date. We will not be liable for any resulting losses or additional costs, subject to our liability section.

10. Access, Parking and Delays

You are responsible for ensuring suitable access for our vehicles at both collection and delivery addresses. This includes arranging any necessary parking permits or space and informing us of any restrictions such as narrow roads, low bridges, height restrictions, loading bans or time-limited access.

If the access or parking differs from what you have told us, or is otherwise unsuitable or unsafe, we may charge additional fees to cover extra time, alternative vehicles, additional labour or other measures required to complete the services.

We will make reasonable efforts to adhere to agreed collection and delivery dates and times, but such dates and times are estimates only and are subject to traffic, ferry schedules, customs processes, and other factors beyond our control when moving goods between the United Kingdom and Denmark.

11. Customs, Documentation and Compliance

International removals between the United Kingdom and Denmark are subject to customs, security and regulatory checks. You are responsible for providing complete and accurate information and documentation required for customs declarations, inventory lists and any other formalities.

We may assist with documentation based on information you provide but cannot be responsible for any errors or omissions in that information. You are liable for any duties, taxes, inspection fees, storage, demurrage or penalties arising from customs or other authorities in the United Kingdom, Denmark or in transit.

Delays caused by customs or border control do not entitle you to cancel the services without charges or claim compensation beyond the limits set out in the liability section.

12. Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your goods while in our custody or control is limited as set out in this section.

We are not liable for loss or damage arising from:

Inadequate or improper packing by you or by others on your behalf.

Normal wear and tear, gradual deterioration, or the inherent nature of the goods.

Pre-existing defects, flaws or weaknesses in the goods.

Changes in atmospheric conditions, temperature, humidity, or the effects of vibration during transport.

Acts or omissions of third parties, including carriers, port operators, customs authorities and other governmental agencies.

Our total liability for loss of or damage to goods is limited to a reasonable sum per item or per consignment, as specified in our quotation or any separate cover you have chosen, unless you have arranged and paid for extended cover with us in writing before the services begin.

We will not be liable for any indirect or consequential losses, including loss of profit, loss of enjoyment, loss of opportunity or any similar losses. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence or for any other liability that cannot lawfully be limited or excluded.

13. Time Limits for Claims

You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage must be noted on our delivery documentation at the time of delivery or notified to us in writing within a short, reasonable period.

Any other claims relating to loss or damage, or to delays in performance of the services, must be notified to us in writing within a specified time period after delivery or after the date on which delivery should reasonably have taken place. If you do not notify us within the relevant period, we may not be liable for the claim.

14. Waste, Unwanted Items and Disposal

We are not a waste carrier and do not provide general waste removal services unless expressly agreed in writing as an additional service. You must not present general rubbish, hazardous waste or items for disposal mixed in with your goods.

If we agree to remove unwanted items, this will be on the basis of a clearly defined list and subject to separate charges. We will handle such items in accordance with applicable waste and environmental regulations in the relevant jurisdiction.

You are responsible for ensuring that any items presented for disposal are lawfully capable of being disposed of and do not contain hazardous or prohibited materials. We reserve the right to refuse any items we reasonably believe are unsafe, unlawful, contaminated or not as described.

15. Insurance

You are strongly advised to arrange suitable insurance cover for your goods during the removal, transport and any storage. We may offer optional cover or may refer you to third party providers. Any such cover will be subject to separate terms and conditions and is not part of this Contract unless expressly stated in writing.

Where you arrange your own insurance, it is your responsibility to check that the policy is suitable for an international move between the United Kingdom and Denmark and that it covers all relevant risks.

16. Storage

If we provide storage as part of or in connection with the services, the goods will be stored at our chosen facility or that of a third party. Storage will be at your risk, subject to any limited liability specified in writing.

Storage charges will accrue from the date the goods are placed into storage until the date they are removed. We may require payment of storage charges periodically in advance. If you fail to pay, we may exercise a lien over the goods and ultimately sell or dispose of them in accordance with applicable law and after giving reasonable notice.

17. Our Right to Withhold or Dispose of Goods

We have a right to withhold some or all of your goods until you have paid all sums due under the Contract, including any additional charges and interest. If you fail to pay within a reasonable period after notice, we may sell or dispose of some or all of the goods and apply the proceeds towards any amounts owed. Any balance remaining after deduction of costs and charges will be made available to you on request.

18. Data Protection

We will use your personal information only for purposes connected with providing the services, administering your account, handling payments and meeting our legal obligations. We will process personal data in accordance with applicable data protection legislation. By entering into this Contract, you consent to us using your information for these purposes and sharing it with trusted third parties where necessary to perform the services, such as overseas partners and customs agents.

19. General Provisions

If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in exercising a right or remedy does not constitute a waiver of that right or remedy.

The Contract constitutes the entire agreement between you and us in relation to the services and supersedes any prior discussions, correspondence or representations, whether oral or written, except where expressly incorporated.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims, subject to any mandatory rights you may have under consumer protection legislation.

By confirming a booking or allowing us to commence the services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions for removals from the United Kingdom to Denmark.